Frequently Asked Questions
We are here to guide you through every step. You can find answers to frequently asked questions.
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
To sign into an app you can use the credentials you made on the web or the ones you created when you purchased a membership through the app.
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
Always check your spam box in your email account if the email does not arrive.
Once you sign into your account, navigate the the "Explore" section in the top menu to access all of our videos.
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Rarely, if it is an issue on our end, it is usually resolved within a few hours. So keep trying back or check our community page for any service interruption updates.
To redeem a gift subscription, use the link shared with you by the gift sender or click into the link at the footer of any page of this site. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
As stated on our membership sign up page, we do not offer refunds. We are committed to ensuring your satisfaction with our services and do understand that sometimes mistakes happen. There are few cases that may be considered for a refund. To submit a valid request, please provide the following:
Requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the request.
If a refund exception is made, it will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.
If you signed up for services within an app provider like apple, android, hulu, amazon, etc., you will need to contact the provider directly. We cannot issue any refunds purchased through an app.
Still need help?